HELPFUL TIPS FOR THE CentreLearn ONLINE TRAINING PROGRAM:

 

GETTING STARTED:    Go to www.dmort.org and click on the Online Training link on the menu on the left side of the site.  You can follow the directions from there.  It is best to print them out and then continue.

 

FORGOT YOUR PASSWORD?:    The first way to try to resolve it is by using the “Forgot your password?” link at the login page.  As long as your e-mail address is the same as the one that you entered into your profile when you began the training, you can acquire a new password by clicking on this link and following the instructions. 

However, if your e-mail address has changed since then let me know and I will have your password reset.  If you need me to do that send me your username ( first initials and last 4 digits of your SS# )   Either way, your Username will stay the same, the password will be the only thing that changes.  Remember, the login page is CASE SENSITIVE.  You MUST enter your Username with the letters in CAPS and your password EXACTLY how you entered it the first time.

If you get a new password, once you have logged in you can once again change your password to whatever you want it to be.  Then, write it down and put it someplace where you can find it if you forget it again.

 

LECTURES WON’T RUN:    Once you have logged in, if you don't have Quicktime on your computer, the lectures will not run.  There is a link to Quicktime at the bottom of the lecture page.  It takes a little while to download. 

 

NOTES WON’T OPEN:  You must have Adobe Acrobat to open and read the notes sections of the curriculum.

 

POP-UP BLOCKERS:    We are seeing an increase in the number of help requests regarding CentreLearn's content window not opening in the Learn tab, showing only a button saying, "Return to Curriculum". In each case, this is a result of popup-blocking software installed on the user's computer. As we launch our learning content in a separate window, popup-blocking software is INCOMPATIBLE with CentreLearn.

There are two workarounds, should you install such software:

1. Disable the popup-blocking software while you are using the online training program.

2. Instruct the software to allow popup windows for the domain http://centrelearn.umbc.edu

Unfortunately, there are dozens of different popup-blocking products on the market today, so I cannot provide more detailed instructions. If you are currently using such software and can view CentreLearn's learning content (lectures, documents, etc) in the Learn tab without difficulty, your software is configured correctly and you may ignore this message.

CERTIFICATES:    Currently, there only nurses, EMT’s, paramedics and mortuary officers are able to print certificates.  If you are not able to print certificates for the modules completed, don’t worry it is not a problem with the way you are doing it.  It is just that NDMS has not set it up for the group you are in to be able to print them.  As far as accountability for DMORT, don’t worry, I am able to forward all your stats to your regional leadership whenever they request them.  So you will get credit for the work you do.

 

REMEMBER, THE USERNAME AND PASSWORD ARE CASE SENSITIVE AND MUST BE ENTERED EXACTLY AS THEY ARE SET UP.  YOUR USERNAME MUST ALWAYS HAVE THE INITIALS IN CAPS.  YOUR ORIGINAL PASSWORD IS THE SAME.  IF YOU CHANGE YOUR PASSWORD, YOU MUST ENTER IT EXACTLY AS YOU SET IT UP.